Email: sales@fancypantsstore.com Or call us free on: 0800 270 7988
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Fancy Dress & Party Supplies from Fancy Pants Store



FAQ


1) How long will it take for me to recieve my order?
   
All orders are dispatched within 24 hours via your chosen postal method.
    Next day delivery must be placed before 1pm for it to arrive the next day. If you order is placed  
    after 1pm it will be shipped the following day.
    
2)  How much is postage?
     Our postage rates stay the same no matter how many items are in your basket.  The rates are
     as follows:

     UK First Class - £1.95 
     UK Next Day - £7.95
     European Standard - £3.95
     Euoprean Express - £15.95
     Worldwide Standard - £5.95
     Worldwide DHL Express - £18.95

3)  Do you offer Next Day Delivery?
     Yes we offer next day delivery which is guaranteed to arrive by 2pm. Your order must be placed  
      by 1pm for it to arrive the following day. If it is after 1pm and you require next day delivery 
     please call us free on 0800 270 7988  and someone should be able to help you.

4)  Can i return an item for a refund / exchange?
      If you aren't happy with your purchase it can always be returned for either a refund or an
      exchange. Please see the "Delivery and Returns" tab for full details. Personalised items are 
      non refundable.

5)  Where is your shop?
      We are based in Chorley in Lancashire. If you wish to visit us in person our address is:
      23 Harpers Lane, Chorley, Lancashire, PR6 7AB. 

6)  What are your opening hours?
      We are open Monday to Friday 8.30am - 4.30pm. We are currently shut weekends and bank holidays.

FAQ about our personalised sashes:

1)  Whats the maximum character length that can be Printed?
   
You are not limited to a certain amount of text on these sahes. Although it is worth noting that
     the more text you have the smaller it will go. We do sometimes print your text on two lines if it 
     is too squashed on one.


2)  How long are the Sashes?
   
All of our Sashes are as standard 160cm in Length. However we can easily alter this to fit
    you. If you require a longer or shorter sash please let us know as we can always accomodate
    your needs.

3)  Are there any discounts available for large orders?
     Unfortunately we cannot offer a discount on the sashes unless 30+ are ordered. Please contact
     us on sales@fancypantsstore.com if this is the case. Keep checking our facebook page as we
     frequently have offers and discount codes posted there.

4)  Do you sell personalised childrens sashes?
      Yes we do sell these sashes for children. As standard our adult sashes are 160cm in length.
      If you are ordering for a child please tell us either their age, or the length of sash you require.

5)  Do you print text on the front and the back?
      Yes we can print text on the front and the back of your sash. Please select this option from the
      drop down bars. Leave you text in the text box like so "Front of Sash - Bride to Be, Back of
      sash - Sarah's Hen Night!"

6)  Can i have next day delivery on personalised hen party sashes?
     
Yes. So long as your order is placed before 1pm you can select next day delivery at the
      checkout.

7)  I would prefer you to use a different font than your examples, is this possible?
      Yes. Before you order simply contact us to tell us the font you have in mind and we'll check to
      see if it is possible for us to print in it.

8)  Can you print logos or other clip arts on the sashes?
      Yes we can print your company logo or any clip art on the sashes. Please email us a JPEG of
      your image so we can check the quality is suitbale. 





 

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